These Terms of Use concern access to and use of coocoi.com.
The COOCOI store is operated by Shenzhen Huanyun Technology Co., Ltd. Product purchases are also subject to our Terms and Conditions and relevant store policies.
Permitted Website Use
You can browse products, read sizing and care guidance, use checkout, access your account where offered, and contact customer support for lawful personal shopping purposes.
Use website features as intended and respect other users’ rights.
Prohibited Activities
Do not attempt unauthorized access, interfere with checkout, introduce malicious code, collect another person’s information without authorization, impersonate our team, or create deceptive transactions.
Automated access must not overload the store, bypass security, or violate applicable law. Fraudulent exploitation of promotions, returns, or refunds is prohibited.
Product Images & Information
Photographs present pet apparel and styling ideas.
Accessories, human clothing, and scene props are included only where the product listing specifies this.
Review the relevant size chart and care information. A model animal does not establish that a garment fits every pet of the same breed.
Pet Comfort & Intended Use
Use clothing for its stated purpose and inspect fit carefully.
Remove an outfit if your pet shows discomfort, impaired movement, or excessive warmth.
Do not assume that a decorative fastening or photographed harness is suitable for leash restraint without appropriate product-specific instructions.
Intellectual Property
Protected logos, photographs, written materials, illustrations, and layouts remain the property of their respective rights holders.
You can view this content for personal shopping. Reproduction, redistribution, or commercial use requires permission unless a legal exception applies.
Do not use our brand to suggest a partnership, endorsement, or authorization that does not exist.
External Links & Services
Third-party links provide relevant functionality or information. Those services operate independently and have their own terms and privacy notices.
This statement does not remove obligations concerning services for which COOCOI is legally responsible.
Reviews & Enquiries
Submit only material you are entitled to provide.
Keep reviews and messages truthful and relevant. Do not include threats, unlawful content, malware, or another person’s private information.
Moderation must not falsely present customer feedback or remove rights provided by applicable law.
Website Availability & Accuracy
Access can be interrupted by maintenance, technical problems, or service-provider outages.
We can revise informational content and correct errors. Purchase-specific corrections are handled under the applicable order policies rather than treating website updates as retroactive order changes.
Privacy & Account Safety
Protect your account credentials and never post sensitive payment information.
Our Privacy Policy explains relevant data handling. Your Privacy Choices explains how to submit preference and rights requests.
Contact us if you identify a security concern.
Misuse & Consumer Rights
We can restrict access to address misuse or security concerns.
Any lawful limitation on website liability does not exclude mandatory consumer protections, statutory remedies, or liability that cannot legally be excluded.
Updates to These Terms
We can revise these terms prospectively and provide notice where required.
Contact Us
Company Name: Shenzhen Huanyun Technology Co., Ltd.
Registered Address: Room 605, Xinting Building, No. 38 Xinhe Avenue, Xinqiao Community, Xinqiao Subdistrict, Bao’an District, Shenzhen, Guangdong, China.
Email: service@coocoi.com
Customer Service: 00852-9384212
For order-related enquiries, include your order number and checkout email.