This Shipping Policy explains how orders placed through coocoi.com are prepared, dispatched, tracked, and handled when a delivery issue occurs.
COOCOI is operated by Shenzhen Huanyun Technology Co., Ltd.
Shipping Destinations
Available destinations and shipping services are displayed during checkout.
Our registered company address does not establish the dispatch location of a particular order.
Order Processing
We prepare orders after payment verification and product-availability checks. Preparation includes selecting the garments, checking order details, packing, and arranging carrier collection.
Processing time is separate from transportation time. Weekends, public holidays, stock issues, and verification requests can affect preparation.
Delivery Estimates
Refer to the delivery estimate shown for your destination and selected service at checkout or in your order communications.
Delivery estimates are not guaranteed arrival dates unless a service expressly provides a guarantee. Different destinations and services can have different delivery periods.
Free Shipping & Shipping Charges
We offer free standard shipping on qualifying orders over USD39.
Eligibility, exclusions, available services, and applicable charges are displayed at checkout. Review your final order total before paying.
Shipping promotions apply according to their stated conditions.
Shipping Address
Provide a complete recipient name, street address, apartment or unit number, city, region, postal code, and country.
Include a telephone number where required by the carrier. If any information is incorrect, contact service@coocoi.com immediately so we can check whether it can be updated before dispatch.
Fulfillment Locations & Separate Parcels
Products can be shipped from different fulfillment locations or in separate parcels according to availability and packing requirements.
Separate parcels can have different tracking numbers and delivery dates. COOCOI remains your support contact for the complete order.
Tracking Your Order
When tracking information is available, we provide it through your order communications.
A shipping label can be created before the carrier scans the parcel. Allow time for tracking events to appear.
Contact us if tracking appears unusually delayed or you need help locating a shipment.
Customs & International Charges
Cross-border deliveries can require customs clearance.
Import duties, taxes, and carrier fees depend on the destination and whether those charges were collected at checkout. Charges not collected or expressly included can be payable by the recipient where legally permitted.
Customs procedures can affect delivery timing.
Delivery Delays
Weather, carrier disruptions, customs checks, public holidays, and local delivery conditions can affect arrival.
If the expected delivery period has passed, contact us with your order number and tracking details. We will investigate and provide the appropriate next steps, including remedies required by applicable law.
Marked Delivered but Not Received
Check your usual delivery area, reception, parcel locker, household members, and any carrier notice.
If the package cannot be found, contact us with your order number and tracking information. We will review the available delivery evidence.
Damaged Packages or Missing Contents
Keep the packaging and send us photographs, your order number, and a description of the issue.
For a missing product, check whether another parcel is still in transit. We will review the claim and arrange an appropriate solution.
Undeliverable or Returned Parcels
Contact us if delivery is refused, the address is incomplete, collection is missed, or a parcel is returned after unsuccessful delivery attempts.
Reshipment and refund arrangements depend on the reason, parcel status, and applicable law. Any proposed additional shipping charge will be explained before you agree to it.
Shipping Support
Email: service@coocoi.com
Customer Service: 00852-9384212
Company Name: Shenzhen Huanyun Technology Co., Ltd.
Registered Address: Room 605, Xinting Building, No. 38 Xinhe Avenue, Xinqiao Community, Xinqiao Subdistrict, Bao’an District, Shenzhen, Guangdong, China.
Include your order number, checkout email, and tracking details when contacting us. Product returns are covered separately by our Return & Refund Policy.