These Terms of Service cover the services available through coocoi.com, including browsing, checkout, customer accounts where offered, communications, and customer support.
COOCOI is operated by Shenzhen Huanyun Technology Co., Ltd.
Purchase-specific matters are also addressed in our Terms and Conditions and relevant store policies.
Using Our Services
Use our services lawfully and provide accurate information.
Do not impersonate another person, submit unauthorized transactions, misuse promotions or return procedures, introduce harmful code, or interfere with store operations.
You are responsible for activity you authorize through your account.
Account Security
Keep your account credentials private and use a strong password.
Contact us if you suspect unauthorized access. We can take reasonable steps to protect an account or investigate suspicious transactions, subject to applicable rights and obligations.
Store Features & Availability
We can update products, website content, and functionality.
Maintenance, network issues, and independent service outages can temporarily interrupt access. Changes to website functionality do not remove obligations relating to accepted purchases or mandatory consumer rights.
Product & Purchase Services
Product listings identify the garments and available options.
Check pet measurements, product descriptions, care information, and included components before purchasing. Adding a product to your cart does not necessarily reserve stock.
Pricing, payment, delivery, returns, and refunds are explained in the relevant store policies.
Third-Party Service Providers
Shopify supports our online store. Other providers supply payment processing, shipping, and related functions.
Independently operated services have their own terms and policies. Using a third-party provider does not remove responsibility that applicable law places on COOCOI.
Information & Corrections
We aim to maintain accurate and useful information.
If an error affects an order, we will explain the issue and handle it under our purchase conditions and applicable law. Updating website information does not authorize us to change an agreed transaction without any required notice or consent.
Customer Communications & Submissions
Use our support channels for genuine enquiries.
Do not submit abusive, fraudulent, unlawful, or infringing material. When providing photographs, reviews, or other content, ensure you have permission to share it and avoid unnecessary personal information.
Publishing or reusing customer material requires appropriate permission or another lawful basis.
Branding & Intellectual Property
COOCOI branding, original photographs, written content, and other protected materials belong to us or their respective rights holders.
Personal browsing and shopping are permitted. Commercial reproduction or misleading use of the COOCOI identity requires authorization, except where applicable law permits otherwise.
Privacy
Personal information is handled according to our Privacy Policy.
Marketing preferences and eligible privacy requests are addressed in Your Privacy Choices. Accepting these service terms does not replace any separate consent legally required for optional processing.
Restrictions on Misuse
We can limit misuse of store features where reasonably necessary for security or legal compliance.
Such action does not automatically remove refund rights or excuse obligations relating to accepted orders.
Responsibility & Legal Protections
Any service disclaimer or limitation of liability applies only to the extent permitted by law.
Mandatory consumer protections, statutory remedies, and liabilities that cannot legally be excluded remain intact.
Updates
We can update these terms for future use and provide notice where required.
If a provision is unenforceable, the remaining lawful provisions continue where appropriate.
Contact Us
Company Name: Shenzhen Huanyun Technology Co., Ltd.
Registered Address: Room 605, Xinting Building, No. 38 Xinhe Avenue, Xinqiao Community, Xinqiao Subdistrict, Bao’an District, Shenzhen, Guangdong, China.
Email: service@coocoi.com
Customer Service: 00852-9384212
For questions about an existing purchase, include your order number and the email address used at checkout.