This Privacy Policy explains how COOCOI handles personal information when you visit coocoi.com, place an order, contact customer support, or subscribe to promotional communications.
COOCOI is operated by Shenzhen Huanyun Technology Co., Ltd.
Information You Provide
We collect information you submit when shopping or requesting support. This can include your name, email address, telephone number, billing address, delivery address, product selections, order details, and correspondence.
Product enquiries and return requests can also include photographs or videos you provide. Please avoid including unnecessary personal information in these materials.
Information From Website Use
Our store and its service providers can receive information about your device, browser, IP address, page interactions, shopping-cart activity, and cookie identifiers.
The information collected depends on the features enabled on our store and your applicable privacy preferences.
Payment providers process payment credentials. We receive the transaction information necessary to manage orders, fulfillment, refunds, and records.
How We Use Personal Information
We use relevant information to process purchases, verify transactions, fulfill orders, provide delivery updates, answer enquiries, manage returns and refunds, maintain records, and investigate fraud.
Website information can help us identify technical problems and improve the shopping experience. Optional marketing and advertising activities are subject to any consent or other legal requirements that apply.
Sharing With Service Providers
We disclose information needed to perform services to relevant providers, including Shopify, payment processors, fulfillment partners, carriers, technology providers, customer-support providers, and professional advisers.
Where analytics or advertising services are enabled, relevant information can be disclosed according to applicable preferences and legal requirements.
Information can also be disclosed when required by law, necessary to address fraud or disputes, or involved in a business transfer with appropriate protections.
Shopify & Third-Party Services
Our online store uses Shopify. Shopify and independently operated payment or linked services have their own privacy notices.
Those notices explain processing undertaken by the relevant provider. Our responsibility for personal information remains subject to applicable law.
Cookies & Similar Technologies
Essential technologies support checkout, security, shopping-cart functions, and preferences.
Optional technologies, where enabled, support analytics, personalization, advertising, and marketing measurement. Use any available cookie-preference controls and your browser settings to manage your choices.
Blocking essential cookies can affect store functionality. Please review Your Privacy Choices for additional options.
Marketing Communications
Where permitted, we send promotional messages according to your preferences. You can unsubscribe using the link in a promotional email or by contacting us.
Unsubscribing from marketing does not stop necessary order confirmations, delivery updates, refund notices, or customer-support messages.
Legal Grounds & International Processing
Where a legal basis is required, relevant grounds can include fulfilling a contract, your consent, legal obligations, or legitimate interests balanced against your rights.
Our company is based in China, and service providers can process information in other countries. Where applicable law requires safeguards for international transfers, the required protections must be used.
Data Retention
We retain information for the purposes described in this policy, including order service, accounting, fraud prevention, dispute resolution, and applicable recordkeeping obligations.
Retention periods depend on the type of information and the legal requirements that apply.
Data Security
We use reasonable safeguards appropriate to the information involved. No method of online transmission or storage can guarantee complete security.
Protect your account credentials and do not send confidential payment information through email or public messages.
Your Privacy Rights
Depending on the laws that apply to you, you can request access, correction, deletion, portability, or restrictions on eligible processing. You can also withdraw consent or request an applicable advertising-related opt-out.
Contact service@coocoi.com to submit a request. We can ask for proportionate verification and will respond within applicable legal deadlines.
Some requests are subject to lawful exceptions. Where applicable, you can appeal a decision or contact your local privacy authority.
Children’s Information
Our store is intended for shoppers able to enter a purchase contract and is not directed to children.
Contact us if you believe a child has provided personal information inappropriately.
Policy Updates
We can update this policy when our practices change. The current version will be published on this page, with additional notice provided where required.
Privacy Contact
Company Name: Shenzhen Huanyun Technology Co., Ltd.
Registered Address: Room 605, Xinting Building, No. 38 Xinhe Avenue, Xinqiao Community, Xinqiao Subdistrict, Bao’an District, Shenzhen, Guangdong, China.
Email: service@coocoi.com
Customer Service: 00852-9384212
When submitting a privacy request, explain what you are requesting and identify the email address associated with our store. Do not send unnecessary identity documents or confidential payment credentials.